Frequently Asked Questions
Everything you need to know about our handcrafted floral accessories.
How do I ensure my fresh lei stays vibrant upon arrival?
To maintain freshness, mist your lei lightly with water and store it in a sealed bag in the vegetable drawer of your refrigerator. Avoid temperatures below 40°F.
What is the shipping timeframe for perishable items?
We use priority overnight shipping for all fresh floral products to ensure they arrive in peak condition. Orders are typically processed within 2-3 business days.
Do you offer custom designs for weddings and special events?
Yes, we specialize in bespoke floral arrangements. Please contact our design team at least three weeks in advance to discuss your specific color palette and style requirements.
What is your return policy for handcrafted accessories?
Non-perishable items like silk leis and jewelry can be returned within 30 days of delivery. Due to their nature, fresh floral leis are non-refundable unless damaged during transit.
Are your flowers ethically sourced?
Absolutely. We partner exclusively with sustainable farms in Hawaii and Southeast Asia that adhere to fair labor practices and environmentally conscious harvesting.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email with a tracking number and a link to monitor your shipment's progress in real-time.